We want to thank you for your very complimentary comments on our service. It was such a shame that we were not able to care for your father for longer, before he was suddenly admitted to hospital and sadly passed away a few days later. Given that you were over 5,000 miles away when your father died, when you then asked for help with dealing with reporting to the Registrar of Deaths, and with funeral planning, we felt a clear duty and were more than happy to take care of things for you.