Dear Hugh,<br>Thank you so much for your kind words and positive feedback. <br>I am delighted to hear that you feel the support you receive each Thursday is perfect and that the carer is on time and willing to support in any way required.<br>I am sorry about your direct debit issue. We always advise our clients to set up a direct debit with us so that when there has been no care, you are not charged however, as you have set up a standing order instead, your bank will automatically process the payment irrespective of whether care has been provided or not and unfortunately we have no control over this (unlike direct debits). I have resent you our recommendation to cancel the standing order and set up a direct debit instead. Hopefully, this resolves your issue and in your next review, you are able to score the management team higher.<br>Thank you.<br>Yours Sincerely,<br>Darshan