Thank you for your kind words; assisting you to remain safe and happy in your Kew home has been a true pleasure for our team over the past three years. Your carer's daily weekday visits are a joy and I know your Customer Care Manager also holds you in the highest esteem. Our Care Assistants are hired for their values - empathy, compassion, kindness - and trained to deliver the highest standard of professional care in the Richmond borough. Our recording and reporting are irreproachable; our system allows nominated family members, friends and healthcare professionals to access real-time care notes from anywhere in the world with an internet connection. I am delighted that you are happy to rely on your Bluebirds! As your needs shift and change with time, we will be with you to support your goal of remaining comfortable, safe, and independent at home. I look forward to sharing your kind words with the Richmond & Twickenham team!