Thanks for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us in making future improvements.  We are pleased that you found some Care Workers excellent and sorry that you weren't as happy with the service provided by others.  We have tried to contact you to discuss your comments further but unfortunately seem unable to get in touch.  Please do contact our local office on the usual number,  as we would welcome the opportunity to chat, to enable us to look into and investigate the points you raise further.  Please rest assured that we take all feedback seriously.  Thanks again for reviewing us.