What an extraordinary kindness is it to share this experience. Palliative and end-of-life home care is something that we do frequently for Bath and Bristol residents, but the experience is deeply felt, intensely private, and not often shared in the public domain. I sincerely appreciate you sharing your experience of our end-of-life care here; it was a great honour to deliver support for your Nan, caring for her night and day. A decline in health can happen quickly, our carers are constantly monitoring well-being and our service is agile when it comes to making changes to the level of support provided. This responsiveness was critical for your family in a time of great need and anxiety. Keeping your nan comfortable and happy in her Hartcliffe home was incredibly special for our Bluebirds. Our carers approach with compassion, empathy, and kindness to instil confidence and ease stress. Thank you for allowing us to support your beloved Nan and your whole family during her passing.