Thank you for taking the time to bring your experience to our attention.  We take all feedback very seriously. We are sorry to hear about the experiences you had from previous care companies that you were not happy about.  We are also grateful of the positive outcome from the meeting held. We advocate for such meetings and hope to have more in future. As you highlighted these two issues, we have since put systems in place and hope by working together, the systems will work well. We will continue to work with you in giving best care to your loved one. Our aim is to provide the best possible care to those we support, and it is something we take very seriously.