Thank you for taking your time to provide a review. At Highlands Care we put our service users and their families first, and we want them to know that we care. It was our pleasure to provide support to your wonderful mum. We welcome compliments, suggestions, as well complaints or negative feedback as that offers key opportunities for us to improve in every aspect of our service. We would appreciate your feedback on how we can improve on management to a score of 5 out of 5. Thank you again.