I deeply appreciate your feedback and trust in our care services. I apologise for the concerns you have raised about a few carers. We take this seriously and are committed to addressing them urgently.<br>I am sorry for incidents like the door being left open and inadequate care time. We will investigate these matters thoroughly.<br>Most of our carers provide satisfactory care, and we value their dedication. Please share any other concerns for improvement.<br>Your feedback drives positive change, and I would like to discuss this further. Please suggest a convenient time for a call or meeting through the contact card on site.<br>Thank you for your feedback, and we are dedicated to ensuring exceptional care for your loved one.