Thank you for sharing your dear friend's experience of our service. I am delighted to read that your friend's care assistant supports her to a very high standard in every aspect of care, going above and beyond with exceptional service. We recruit our carers based on shared values - kindness, empathy, compassion - and train for excellence in care. We then seek to match our customers to their ideal Bluebird(s) based on specialist requirements, preferences, and personality. We believe this special mix of values, training, and careful consideration produces the gold standard of support for Richmond residents. Supporting your friend to remain safe and happy in her home for the past two years has been our great honour; our Bluebirds hope to support her for as long as she wishes! Thank you again for sharing your kind words...they mean the world to our team.