Thank you for taking the time to share your feedback. We are very sorry that you found elements of our service did not meet your expectations and have taken on board your comments. We take the best interest and health and welfare of our clients very seriously, and for those who do not have capacity, the involvement of their nominated Power of Attorney is critical. Once again we are sorry that your experience of our support was not a positive one. We hope your mum has settled into her new environment and extend our very best wishes to you, your father and your siblings. Best wishes.