Thank you for your review. We are delighted that our service went over and beyond the call of duty. It was a privilege to provide the care for your family member. Unfortunately, your call time to county council is not within our control as we are not part of the local authority. I wish you and your family all the best and thank you for taking the time to leave such lovely feedback. The team was also delighted to receive the very kind thank you card you recently sent which was lovely to read and we have shared with all the staff. Many thanks.