Thank you so much for taking the time to share your feedback about Mum's care. We genuinely appreciate your kind words. We understand how crucial it is for Mum to have consistent and familiar faces attending to her needs. Your insights about her regular group of carers are valuable, and we're thrilled to hear that Mum is happy with their support.  It's heartening to know that they have built a strong rapport with Mum and work seamlessly as a team. We completely acknowledge the importance of continuity in Mum's care, and we share your desire to have her regular carers attend to her as much as possible. While we strive to ensure Mum's preferred carers are assigned whenever possible, there may be occasional instances where scheduling constraints or unforeseen circumstances may require adjustments. Your feedback is immensely valuable to us as we continuously strive to enhance the quality of care provided to Mum. Thank you.