We are very sorry that you experienced rude talks and confrontational office staff.<br>Our service users and the people looking after them mean a lot to us, and we'd like to resolve this ASAP for both you and your husband.<br>We have got your contacts on our system. <br>I will ensure we give you a call right away to continue the conversation. <br>I look forward to ensuring a smooth care journey for your husband from here on.<br><br>Thank you, Management