We are incredibly disappointed to receive your review which, unfortunately, is not a fair reflection of the service your father received. <br>After a whole year, in Nov 23 you stated you were very happy with us and have records of over 24 calls and many emails between yourself/your sister and a Manager in response to any emails that month. <br><br>All our carers upon full investigation denied locking your father in and we were not the only care company attending. You made 112 changes, often requested the same day hence why we had to send other carers at short notice. <br><br>One carer did stay only 13 minutes which you know you were never charged for and the error in the double charge, due to an invoicing error when we changed invoicing system, was corrected the same day. <br><br>We have gone over and above to try and accommodate all the changes despite all your sibling conflicts which has made it all the more challenging for us.<br><br>We wish yourselves and your father every happiness in the future.