It is wonderful to hear your feedback on both the manager and the team as a whole. As a service, we always try to exceed expectations but it so lovely to hear that was how it felt.  That palpable sense of breathing out with relief felt by you, the family and your client is how we aspire to support people and so glad to hear it made such a difference.  I will share your testimonial with the team and appreciate your taking the time to let us know how it was on the receiving end.