I would like to first extend my sincere condolences to you and your family. I am grateful to you for this review as we always use feedback to improve our services. We do however ask that when reviews are posted, they must be accurate and that consideration is given to the contents so that they are not perceived as a defamation of character. Our team of support staff are trained are NOT Nursing Care staff. Pain management is a Nursing care matter and only qualified nurses can deal with such matters. Support staff are often mistaken for nursing staff, but the two roles are distinctively separate, and one cannot be confused for the other. I appreciate you found the care staff to be respectful and helpful; this reinforces what the organisation strives to achieve. It would have been helpful to hear about the issues you refrained from mentioning and if you wish for me to organise a meeting at your convenience to discuss your concerns further, I would be more than open to this.