Thank you Stephen for your kind review and for your constructive comments. We are so pleased that your parents valued the service we provided and felt they benefited from the visits - I know many of our staff became extremely fond of them. All aspects of our care service and the terms that support it are designed to ensure we can deliver the very best service possible - a key element of this is ensuring we have the very best care staff. In order to retain great people, providing them with stable hours and income is paramount, and so the 14-day notice period is simply to support us in keeping these staff. Many of our competitors charge a 28-day notice period which we do feel is a little excessive and so 14 days seemed a reasonable compromise. Thank you again for your lovely feedback and we wish you and your family all the best for the future.