Hello and thank you for your review about the company regarding the aforementioned service user. Customized Community Support Ltd always strive to provide high-quality care for service users. We pride ourselves in providing person centred care to each of our clients, however, on occasions, calls can be altered within a half an hour time frame due to various different reasons which are embedded within our terms and conditions. In these instances, medication times are always considered and the correct allocated amount of time between doses is adhered to. Additionally, for service users where only specific carers are requested but can’t always be supplied due to other requirements, family members and Next of Kins have been asked to step in (as stipulated in the contingency section of their individual care plans) to reduce any disruption to the client’s routine and to promote a sense of familiarity and comfort for them.