Thank you for your review, we are always happy to receive feedback as it helps shape our service. I am happy to see you have a good relationship with the care team and experiencing good care and support.<br><br>I appreciate the minor criticism and understand where you are coming from. As carers we do often use the term "we" as an encouraging and inclusive term when helping people with elements of their support. Often to put people at ease and build rapport, this being said we are always happy to adjust our communication around the individual and have spoke to the team.<br><br>As a manager, I was happy to see that the team ask you if you have any other tasks for them to help you with before leaving. Though I can appreciate your frustration, it isn't always obvious which tasks individuals would like the team to do and which tasks people like to do themselves. Generally, once you have indicated to the team you like a task to be done it's generally added to the care plan and done as part of the visit.