Thank you for your review. I have checked your care package and care plan. You are seen twice a day in the morning and evening and or extra when you have an emergency. With regards to first aid, all our carers are trained and have regular refresher training. Unfortunately, some of your request does not meet their job description as they need trained professionals, e.g changing bandages etc. Our records show that you have been seen less than an hour of your request of needing emergency support. Please bear with us as we are trying our best to support you as these calls are not planned and we need to put a team together to visit you as soon as we can.