Thank you for taking the time to share your feedback with us. We're glad to hear that you found the care provided to be satisfactory overall. However, we deeply apologise for the inconvenience you feel that has caused. Ensuring that our carers adhere to the allocated time slots is a priority for us. Your concerns have been forwarded to our management team, please rest assured that we are committed to delivering the level of service that you expect and deserve, and we are actively working to address and rectify these issues to provide a better experience for our clients. If there's anything further, we can assist you with, please don't hesitate to reach out to us directly.