Thank you very much for taking the time to leave a review on our service. It is pleasing to hear that your experience and visit times have improved. I am confident we have made the necessary improvements, taken the necessary actions and undertaken the necessary lesson learnt exercises to improve the service for all our users. I have spoken to the care coordinator regarding your not receiving a visit schedule, despite requesting one several times, and I apologise for this shortfall. We will ensure a visit schedule is sent to you regularly moving forward. I hope you are satisfied with my response, though please do not hesitate to contact me directly should you wish to discuss anything further.