Thank you very much for providing us with the feedback and thank you for your time. We are grateful that we are able to help and support and meet the expectation to meet the needs of your mum. We wish her all well and are pleased to continue supporting. We will share this feedback with carers and surely they appreciate and value this feedback as it keeps them motivating and encouraging. Avid care, we take pride in training the carers and expect to deliver high-quality care and we are glad that you found carers with great expertise and treating with dignity and respect.