It is great to hear that you are pleased with the care we provide for your mum. The exact timing of visits is always difficult for home care as the carers will be visiting 6-8 customers during their shifts. Depending on how they find customers, staff may occasionally need additional time. Traffic and road works also play their role. Carers and office staff aim to get to all our customers within 15 minutes of the agreed time. For an 08:00 visit, our carers aim to arrive between 07:45 and 08:15. I'm sorry to hear the carers are sometimes too early for the bed visit. We've spoken to the carers and asked them to arrive at the agreed time. We use an electronic call monitoring system and can see what time carers arrive for visits. We will monitor this more closely in the office. Thank you for taking the time to provide feedback.