Thank you for taking the time to leave us such positive feedback. In our recruitment and training, we put a lot of emphasis on communication, talking to customers and gaining their trust is an essential element of care. Our carers are trained to talk through what they're going to do (and where possible gain customers' permission before they do it). This process of talking to the customer as they're doing things helps to make the customer feel comfortable. We are very happy to hear your dad is comfortable with his carers. We strive to keep our customers comfortable and involved in every aspect of the care they receive. Thank you again for such kind words.