We're truly sorry to hear that your experience with our app has not met your expectations. <br>We understand the importance of receiving timely updates and reports.  While we work on improving the usability of our app, we're glad to hear that you've found value in the support provided by our staff members. <br>We appreciate your patience and understanding as we continue to enhance our services and address any issues with our app. Your feedback serves as a valuable insight into areas where we can improve, and we're committed to making the necessary changes to better serve you and all our users.