We take considerable care when selecting care staff. We recruit staff based on their character traits with an emphasis on compassion, care, respect, dignity, and fun. We're so pleased that your loved one has experienced good care and you've found the carers to be compassionate and caring. Quality of care and the manner it is delivered impacts the whole family. We're pleased that our carers have developed a friendly rapport with the customer and the family. It is very comforting to read that you would recommend Bluebird Care, it's the ultimate note of confidence in our care. Thank you for taking the time to provide feedback, we really appreciate it.