Good Morning, we are grateful for all feedback, good and the not so good, as it helps us to continually improve. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. We are sorry we haven’t met your expectations; this isn’t the service we aim to deliver. Upon looking at your mum's notes, I can see additional tasks have been added to allow you to see what the carers have done for mum at her visits. I have also reviewed your mum's recent care notes and noticed the notes are in-depth regarding what mum has eaten and drank throughout the call. I have spoken to the care coordinator regarding time for the lunch visit, as they have explained we do not have availability for the time you requested. However, we will schedule the call as close to your requested time as possible. We will change the time as soon as a spot comes available.  If you have any further concerns or questions, please do not hesitate to call the office on 01422 230055