Thank you for your feedback on our home care service; it is our pleasure to support you to remain safe and happy in your Richmond home. I understand from your Customer Care Manager that your regular carers took their annual leave in the first several weeks of care beginning and this was disruptive for you. I am grateful that our Care Coordinators and your Customer Care Manager worked together with you to ensure continuity was swiftly restored and your Care Assistants - including those rostered in to cover your regular carers' holidays - are exceeding your expectations. Continuity of care is extremely important to our customers and our care colleagues; ensuring we make the perfect match is vital. I am delighted to read that this meticulous matching process is enhancing your every day - what a wonderful turn of phrase! - and I can assure you that our Bluebirds will continue to excel! Thank you again for sharing your experience with the team.