We're so pleased that you've found our carers to be friendly and caring towards your mum and take care of her needs. It's incredibly reassuring for our customers and their families that if a customer needs assistance from other healthcare professionals such as doctors, district nurses etc, our care staff are there to help. Im sorry to hear that things have sometimes gone awol with new care staff. Thank you for being a star and understanding that new staff need to learn. We aim to learn from these instances and update our training to avoid repetition. Thank you for making the time to provide feedback, it's much appreciated.