Thank you for letting us know of your concerns. We have completed our own investigations with regards to your complaint and we also visited your mother and spoke with her. She has a good relationship with our carers and she has sweet nicknames for them. 1. We have a time limit of 30mins on every visit and our carers ensure that your mum is left comfortable, with food and fluids. The carers always overrun on most visits. They do more than the allocated time of 30mins. We understand you wanted us to administer medication against your mum's GP's advice, it is our policy to always get GP approval before administering any new medication. Your mum is always involved in all decisions and she is consulted. It will give you assurance if you meet our carers in future when you visit your mum because they are all fluent in English and you can evidence the good relationship your mum has with the carers. We have an open door policy, please free to contact us if you have any challenges in future.