Thank you for your feedback. We appreciate your honesty and are committed to addressing your concerns to enhance your experience with our care services. We are pleased to hear that you find most of our carers to be polite and respectful, treating you with the dignity you deserve. However, we apologise if you have encountered any instances where you feel additional training is needed. Rest assured, we are committed to providing ongoing training and support to all our carers to ensure they deliver the highest standard of care. Regarding rostering, we understand the importance of consistency and appreciate your desire for a regular carer. While we strive to provide continuity of care, unforeseen circumstances such as sickness or emergencies may require last-minute changes to the roster. Despite these challenges, we make every effort to inform you promptly of any changes and ensure continuity of care to the best of our ability.