Thank you for sharing your experience with us. We understand the importance of receiving care services reliably and consistently, and we sincerely apologise for the inconvenience. Rest assured, we take your feedback seriously and are committed to addressing them promptly. Our branch manager will contact you to discuss your feedback in detail and explore ways to improve our care for you; moving forward, we will ensure better communications and transparency regarding care schedules and promise to minimise any disruptions to your care. Thank you for your immense patience and understanding as we work to serve you better, and we appreciate the opportunity to make things right. We are here to support you every step of the way.