Thank you for your feedback and we are so pleased that you have decided to extend your time with Alina Homecare. We are also pleased that we now have better communication with you and more understanding of the process for any changes needed to the care package, including the formal steps we need to take with regard to things like medication. We are delighted that your loved one feels we deliver compassionate care and is happy with our service. We will pass this on to our team, and I know they are delighted that they have the opportunity to continue to care for such a lovely customer.