Thank you for reaching out and providing feedback. We want to ensure that Proper Home Care adheres to the highest standards of care and service. All of our staff undertake mandatory and additional training and they are committed to uphold these standards, ensuring the well-being and dignity of our service users. We conduct thorough investigations into any allegations we have 3rd parties who we contact to undertake their own investigations. We take your feedback seriously and we will re-examine our policies and procedures protocols to guarantee they align with our rigorous expectation. We pride ourselves on our transparency and dedication to continuous improvement. On behalf of the Proper Home Care team, I would like to thank you once again for the positive review you submitted a few months ago, and wish you all the best in the future. Warm regards Proper Home Care team.