Thank you for taking the time to complete a review, further to the comments regarding the timings of your mother's calls, after a conversation that we had this has now been rectified at times you requested and made time critical, I have also arranged for the weekly rota to be emailed to yourself so you are both aware of the member of the care team and times they will be attending. I will, of course, pass your comments on to the team involved in your mother's care.