Thanks for your lovely feedback. I'm so glad that you and your husband are happy with the service that the Cera Essex and Havering team delivers to you. Thank you for being understanding that from time to time our carers do have to deal with emergencies or wait for paramedics, etc. I'm glad that your husband enjoys his time with the carers and that he has built up a positive rapport with them. I trust that we will continue to deliver the same great standard of service to you and your husband for many more years!