We appreciate your feedback and value the relationship with all clients and their families. Our goal is to ensure that every client receives the highest level of care and support, and we are dedicated to making sure that their experience with us is a positive one. All of our staff are trained to a high standard and are supported by a skilled management team. There is always a settling-in period at any new service while we get to know clients better and everyone settles into their new home. We take any concerns or issues raised seriously and will always investigate in line with our safeguarding and complaints policies. We are always open to feedback and wish to work with clients and families to put things right and to learn any lessons to continuously improve the service for all clients. We are looking at your concerns and we will keep you updated. Thank you for your feedback and for trusting us to continue to provide care for your loved one.