Thank you for taking the time to leave such a kind and thoughtful review. We appreciate your kind words about our team. We are so pleased that we could help your father with his transition to home care after his hospital stay. We understand the delicate balance of providing care while encouraging independence. We are glad you mentioned the importance of daily observations. It's a crucial part of what we do and we're glad it helped flag potential issues and prompt a visit to the GP. You're absolutely right - caregiving can be complex, but our team's dedication truly makes a difference. We appreciate your understanding about minor scheduling hiccups. We do our best to be reliable, but sometimes life throws unexpected curveballs like car issues and illness. However, we're committed to providing the best possible care, especially during vulnerable times. Thank you again for your kind words, we wish you and your father all the best in his new care home.