We truly appreciate you taking the time to leave your feedback and want to acknowledge your concerns about staff punctuality and communication. We're actively improving our practices and will keep you informed of any changes we make in this area. Despite the time constraints that can sometimes pose a challenge for our staff, we encourage our carers to always prioritise tasks efficiently. In emergencies, we may not always get the opportunity to call before your carer arrives, but we're working on ways to improve this. Your recognition of our staff's dedication means a lot and our top priority will always be your satisfaction and providing quality care. Your feedback is invaluable and it will go a long way towards helping us enhance our services and continue to provide consistent care at home.