Thank you Marilyn for taking the time to share your feedback, which is invaluable to us. We are delighted to hear that the carer went over and above at a time when your friend needed her and provided her with reassurance until the ambulance arrived. We are happy to hear that we also provide you with the reassurance that your friend is well looked after, as we know the impact that family members and loved ones go through too. We take pride in the service that we deliver and our carers are an integral asset to our team. I will surely pass on your kind words to the carer who was there. Thank you once again from all of the SureCare Team!