Thank you for taking the time to bring your experience to our attention. We are sorry you feel this way, and after 5 years of providing care to your mother, we are saddened to receive a negative review. If you are unhappy with your mum's current care team (8 Care Professionals), we would welcome the chance to make any necessary changes to improve this for you. Our aim is to provide the best possible care to our Clients, and it is something we take very seriously. We do our best to ensure we listen to our Clients and their families and keep lines of communication open and clear. We are sorry you feel we haven't communicated well with you on this particular occasion and that the experience did not meet your expectations. Please do get in touch with us directly if you have any concerns in the future.