Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements.  We are so pleased that you find most of our care workers (99%) 'fantastic, polite and caring' but are sorry that you have been less happy with a couple of team members. We have been in touch since you submitted your review and you have again confirmed that the majority of staff are fantastic; we are now looking into the couple of issues you have raised and are so sorry that you've experienced these problems, please do not hesitate to contact your local office (on your usual contact number) if ever there is anything else you'd like to report, you are more than welcome to ask to speak with our Registered Manager for your service - please be assured that we will always do our very best to put things right as quickly as we're able. Thanks again for letting us have your feedback and for the comments received.