Thank you for your feedback. I am pleased to hear you were happy with the care provided. We are sorry to hear about the feeling of frustration you have experienced. Our aim is to provide the best possible care and support to clients and their families, we take this responsibility seriously. I have since this, reached out to you privately to discuss this in more detail and understand your frustrations. We feel this is important as there were inaccuracies in the review, and it seems like there was some confusion in the termination process. I wanted to thank you for taking the time to help me fully understand the frustrations raised within this review, we concluded there was more clarity required in your understanding of the termination process including the invoices and charges, we have taken this feedback on board and will review this with the team going forward. I am pleased that you are happy with the outcome of our discussion.