Thank you for sharing your experience and providing valuable feedback. We're delighted to hear that you are overall very happy with the service provided by Home Instead and that our carers and managers have been doing an excellent job. Your insight into occasional challenges stemming from individual carer preferences is noted, and we appreciate your understanding in this matter. We agree that communication is paramount in ensuring a positive experience for both clients and carers. We understand the importance of keeping all parties informed and aware of any issues that may arise with carers. Rest assured, we are committed to enhancing our communication processes to ensure that everyone involved is clear about the rules and boundaries expected in the home. Thank you again for your feedback and for entrusting Home Instead with your care. We are dedicated to continuously improving our services and look forward to providing you with continued exceptional care.