Thank you for sharing your feedback with us. We apologise for any inconvenience caused by unexpected changes in your schedule. Your comfort and peace of mind are of utmost importance to us, and we strive to provide consistency and reliability in our services. We will address this issue internally to ensure better communication and adherence to scheduled arrangements in the future. Please don't hesitate to reach out to us directly if you have any further concerns or preferences regarding your schedule. Your satisfaction is our priority, and we appreciate the opportunity to improve our service delivery based on your valuable feedback.