Thank you for your review, but we must challenge some assertions. We are clear and proud that our care is relationship-based; as such we take time to get to know clients, rather than simply doing tasks. We were engaged to support your parents beginning their journey living with dementia; building trust in receiving external support is a vital element of this. While cleaning is an important part of our role, and we have addressed the concerns you raised, we are a care company employing care professionals, not cleaners. We are unable to discard items from a fridge without their direct consent unless they lack the mental capacity to make this decision. We agreed we would phone weekly before the visit to collate a shopping list, as they are miles from the nearest supermarket, and it is impossible to plan exactly a week in advance. We have taken your comments on board and will continue to try to satisfy your requirements, as well as building a relationship with your parents that they enjoy and value.