Dear sir, thank you for your time in providing feedback. We are sorry to hear your loss and our condolences to you. We are pleased that our company and carers were able to provide the care required and you and your mother were happy with their professionalism, approach, and care delivered with dignity and respect. At Avid Care, we really invest in carers' training and well-being and main importance to provide high standard of care. We really appreciate your time to provide us this feedback which will motivate and encourage our carers. We have an appraisal process and we also reward our carers for delivering excellent care. Once again, we are thankful for your time and pleased to hear that your mum was in safe hands.