Thank you for your feedback, we are delighted that the service you have experienced has been excellent, and that our carers have demonstrated our values at all times. We pay our staff significantly above market rates as we value their skills and experience and believe that this should be recognised in their pay. I am pleased to hear that our digital records and family access have proved invaluable and that the staff notes have been helpful in the family being able to see the details of all care and support provided. We wish you and your family all the best and thank you for the time taken to share your positive experience.