Thank you for sharing your feedback. We are pleased that you generally find our service satisfactory. Your insights are invaluable as we continuously strive to enhance the care experience. I apologize for any inconvenience caused by reminders and visit durations. Rest assured, we are addressing these internally to maintain our high standards. Our care coordinator has been in touch to address these matters directly. Regarding visit durations, we are committed to ensuring all needs are met within the allotted time. We take reports seriously and will investigate thoroughly. Your satisfaction and your father's well-being remain our top priorities. Please don't hesitate to reach out if you have any further concerns. Thank you for entrusting us with your father's care. Warm regards.